Nov 11, 2020
So many of us are struggling right now - whether we’re juggling school aged children while working at home or leading people who are feeling marginalized, emotionally drained, or lacking in purpose. On today’s show, I talk with experienced HR practitioner Maria Cordova about how leaders can successfully navigate these stressful times with empathy and boldness to create better employee experiences and optimized business performance.
We dive into:
- [6:00] Maria’s journey into Human Resources
- [10:00] How she uses pain points and gaps to identify business needs
- [13:45] The necessary pivots that businesses are making during Covid and how HR solutions can help navigate these shifts
- [18:00] What is needed in leadership right now to see successful results and engaged employees
- [19:15] How exposed social and racial inequities are affecting business
- [20:35] What leaders should be thinking about MOST right now
- [24:25] Why leaders need to level up their communication skills and have more uncomfortable conversations
- [26:00] How one-on-one conversations with employees need to change during Covid and a practical way you can be approaching them to achieve positive, successful outcomes
- [28:20] Maria’s recommendations for leaders who want to be better in the area of supporting BIPOC and other marginalized employees
- [30:00] The MOST IMPORTANT responsibility we have as leaders when dealing with issues of social and racial inequity
- [31:45] Distinguishing the difference between sympathy and empathy and how important the principle of leading with empathy can be for your business
- [35:30] One way to shift how you provide feedback that can help motivate your employees
- [39:05] Creative ways to address professional development during a time where employees are feeling stagnant
- [41:40] The MOST IMPORTANT thing you can be doing as a leader if you are feeling worn down
- [44:30] What a world without empathy looks like (hint: it’s not pretty!)
- [46:05] The 3 BIGGEST ways that leaders can start to exercise their empathy muscle
Here are some resources that Maria mentions in the episode to continue your learning journey:
Books specifically about empathy: Daring Greatly by Brene Brown, The War for Kindness, by Jamil Zaki, and Empathy, Why it Matters and How to Get it by Roman Krznaric
Podcasts on empathy: Leading with Empathy, A.J Juliani. Radical Empathy, Jubilee Media. Empathy and Eyebrows, Danni Starr. Unlocking Us, Brene Brown.
Books on anti-racism, white fragility, privilege, social justice etc.: So You Want to Talk About Race by Ijeoma Oluo, The New Jim Crow: Mass Incarceration in the Age of Colorblindness by Michelle Alexander, Intersectionality by Kimberle Crenshaw, Why I’m No Longer Talking to White People About Race by Reni Eddo-Lodge , Between The World and Me by Ta-Nehisi Coates
Podcasts that address racism, colonization, intersectionality, social justice etc.: Pod Save the People, Crooked Media. That’s Not How That Works, Trudi and Weeze. Intersectionality Matters, Kimberly Crenshaw. All My Relations, Matika Wilbur and Adrienne Keene. Code Switch, NPR. 1619, NY Times.
You can connect with Maria in the following ways:
Email: maria@humanagehr.com
LinkedIn: https://www.linkedin.com/in/maria-cordova-88b14aa/
Website: www.humanagehr.com
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